Stubhub Concourse | Protecting the Rights of Fans

Before you
take your seat,
take a stand.

Explore the Issues

This is Concourse.

We are a collection of voices committed to protecting the rights of sports fans and music lovers to enjoy the best, most convenient and hassle-free event and ticket environment possible. Together, we can take the lead on issues of fairness, ease of access and competition so the marketplace benefits us all.

About Concourse

The Life of a Ticket

Meet Tim the Ticket. He’s just waiting to be purchased so he can help a real fan attend the event of a lifetime.

Watch the video and learn more about how StubHub is protecting ticket buyers and sellers from unfair and outdated policies.

Access to tickets on the primary market

BOTS and holdbacks allow certain venues and individuals to control supply and limit access for fans. We want to level the playing field.

Ticket Cancellations

Some ticket issuers and venues use the threat of revoking season tickets to eliminate competition and choice for consumers. Let’s end this unfair tactic.

Deceptive URLs

Some companies use deceptive URLs to impersonate venue box offices and manipulate search results. We are fighting to end this anti-consumer practice.

Non-Transferrable Ticketing

Restrictions on purchased tickets can prevent fans from gifting, donating, or reselling tickets. That doesn’t make for a free and fair market.

About us

Who are we?
What’s our goal?

Blog

Our latest hits and possible interference.

FAQ

What’s affecting the event and ticket experience for ticket buyers and sellers?