FAQ

Ticket Resale

  • How do I know the tickets I bought on StubHub are real?

    As a marketplace, StubHub does not own, price or list any tickets for sale. This means that all tickets are listed by sellers. Our Trust and Safety team work around the clock to mitigate fraud on the site. We have a number of anti-fraud measures in place and our fraud rate is incredibly low as a result.

    View the StubHub Promise to learn more about how to buy and sell tickets safely and easily on the world’s largest ticket marketplace.

  • How does StubHub work to sell tickets?

    Selling a ticket is easy on StubHub. All you need to do is find the event that you want to sell tickets for, put in some details about the seats you have, and then set your price. Once you do this, your listing will be live and ready for someone to purchase it. We will update you when the tickets sell and give you instructions for next steps, depending on the type of ticket that you have.

    Visit www.stubhub.com/how-to-sell for step-by-step instructions for listing your tickets on StubHub, including recommendations on how to set pricing with our Pricing Assistant.

  • Is it safe to buy resale tickets?

    Yes! StubHub is the world’s largest marketplace and we fully protect every transaction on the site. Our market-leading FanProtect Guarantee means that in the rare instance where something goes wrong, we will replace your tickets with comparable or better ones, or at the very least provide a full refund.

  • How do I resell my concert tickets on StubHub?

    Whether you can no longer attend the concert or you have extra tickets, you can easily list your tickets for sale on StubHub. Visit www.stubhub.com/how-to-sell for step-by-step instructions for listing your tickets on StubHub.

  • Can I resell my concert tickets?

    It depends. You can resell most concert tickets on the secondary ticket market legally and securely. But sometimes artists, sports teams, or venues release non-transferrable tickets, meaning you can't sell your tickets, buy them as a gift, give them away to friends or family, or donate them. StubHub Concourse fights to ensure a free and open ticket market where fans have the choice to use, resell, or give away their tickets freely.

Ticket Availability

  • Why is it so hard to get tickets to some concerts and events?

    There are many issues that contribute to the difficulty fans face in finding tickets, including event popularity, venue size, and questionable practices like holdbacks, ticketing bots, and non-transferable tickets. At Concourse, we are committed to ensuring that the ticket buying process is as fair and easy as possible, and we will continue to keep you updated and informed on the policies and practices that can affect you.

Fake Tickets

  • Can StubHub tickets be fake?

    Providing accurate section, row, and seat info about tickets is one of the requirements to list on StubHub. If any of the information in a ticket listing doesn't accurately reflect the actual tickets delivered to the buyer - including features and comments you select or disclosures you fail to select - sellers may not get paid, sellers may incur fees to find replacement tickets for the buyer, or sellers may be subject to other consequences.

  • How do I know if my tickets are fake?

    The chances of buying a fake ticket are very slim because it is not profitable for the seller, as this damages their reputation. However, it does happen, sometimes even inadvertently (if the ticket is listed on both StubHub and another site and is purchased on both). If the details of the ticket seem fake, you could call ahead to the venue and confirm that the seat and section on your ticket exist, and the show time is correct. Alternatively, you could check the validity of the ticket with the Box Office at the venue.

Ticket Touting

  • What is StubHub doing to fight against ticket touting?

    StubHub is strongly opposed to the practice of ticket touting. StubHub has supported and will continue to support legislation prohibiting the use of bots and other automated technology in the ticket marketplace.

  • Is ticket touting illegal?

    In 2017, the Digital Economy Act was passed in the UK, making ticket touting illegal. It is now a criminal offense to use automated technology to bypass the limit on the number of tickets available for purchase. The law does not, however, place any limit on what percentage above the face value the ticket can be priced at.

  • How do ticket touts get tickets first?

    Ticket touts use computer technology called bots that instantly buy thousands of tickets as soon as they go on sale. Then, ticket touts list them on secondary ticket markets for a much higher price than the face value and make a profit.

  • What is ticket touting?

    Ticket touting is the British term for ticket scalping – the practice of reselling tickets to events at a higher price than the face value. This could happen online or in person outside of the event before it starts.

Ticket Bots

  • What does StubHub do to prevent ticket bots?

    StubHub is strongly opposed to the use of ticket bots. StubHub has supported and will continue to support legislation at both the federal and state levels prohibiting the use of bots in the ticket marketplace.

  • Are ticket bots legal?

    No. In 2016, President Obama signed the Better Online Ticket Sales Act, which banned the use of bots or similar software to obtain more tickets than a specified limit for each purchase. The law also made it illegal to resell tickets that were bought with the help of a ticket bot. Several states also have more comprehensive laws banning the use of bots, including California and New York.

  • What is a ticket bot?

    Large ticket brokers often use bots, which are computer programs that are coded to instantly buy thousands of tickets as soon as they go on sale. Then, the brokers resell them for a higher price.

Non-Transferable Tickets

  • Are non-transferable tickets legal?

    Yes. The transferability of tickets is left up to the discretion of the artist, sporting team, venue, or other involved parties. 

     

  • Why can't I transfer my ticket to a friend or family member?

     For certain concerts, sporting events, and other live entertainment, selling tickets can be restricted to a very small group of sellers due to the methods in which the tickets will be delivered. Unfortunately, non-transferable tickets cannot be resold, gifted, given away, or donated.

  • What is a non-transferable ticket?

    As a condition of the initial sale, some ticket businesses, sports team owners, artists and venues use ticket delivery techniques to inhibit the ability to transfer tickets between fans. Non-transferable tickets cannot be resold, gifted, given away, or donated.

Ticket Scalping

  • How do ticket scalpers get tickets before they go on sale online?

    When tickets for an event go on sale, there are several processes involved. Not all of the tickets are even made available for the public because some tickets first go to sponsors, licensed seat holders, and other people who are involved with the event. In fact, on average, only 46% of tickets go on sale to the general public – the rest are held back.

    However, these tickets are not always used, and the ticket holders sometimes list them for sale before the rest of the tickets are available to the general public.

  • Is ticket scalping illegal?

    There is no federal law against ticket scalping. However, several states have regulations in place to deter ticket scalpers, and the rules are different in each state. Some states allow scalping up until the day preceding the event, but others only limit how much more the reseller can charge. To find out what the laws are in your state, check out this article: 

    Outside of the United States, several countries have outlawed ticket scalping, including Spain, France and Poland. Others, such as the United Kingdom, do not fully ban the resale of tickets, but do have regulations in place to limit the number of tickets that can be bought at one time. Click here for more information about European regulations.

  • What is ticket scalping?

    Ticket scalping is the practice of reselling tickets to events at a higher price than the face value. This could happen online or in person outside of the event before it starts.