May 24, 2018

The price you see is the price you pay – Updates to how fees are displayed on StubHub.co.uk

Last month, we told you about our commitment to continually improving your experience on stubhub.co.uk and we are excited to tell you about the latest changes we are making to deliver on that promise.

We have been working on a number of changes to our website to ensure that you have ever more information about the ticket you are buying. As of 24 May, we will enable you to see the full price, including all fees that you will pay prior to checkout. We have already given fans the option to view the full price including fees, but we are now making this the default display. We believe fans deserve clear and transparent pricing. And we equally believe we need a level playing field across the ticketing industry.

Gaining your trust and confidence is a top priority for StubHub, and we hope this latest change demonstrates our commitment to you.

Whether you’re buying from a primary or resale site, you should have a consistent experience and prices should be displayed in the same way, so that you can accurately comparison shop.

We hope this latest change makes it easier for you to get your tickets and enjoy a night out!